When you make a purchase from our website (theponcer.com.au), there are multiple ways of checking your order status. Or, you may reach out to us at contact@theponcer.com.au if you have any queries regarding your order.

1. Order updates sent to your email

When you place an order, you will be required to submit an email ID. All order and shipping updates will be shared with you on that email ID.

2. Order updates sent as a text message

As part of the order process, you can choose to add a phone number to receive shipping updates as a text message after you complete your order.

3. Using the Shop app

When you place an order, you will find a button on your order status page that lets you sign up for order updates using the Shop app.

4. Logging into your store account.

You can check the status of your order by logging onto your store account using your email ID and password. Your order details will be available under ORDER HISTORY.

5. Visit courier agencies website

Using the tracking number sent to you in the Shipment details email, you can visit the websites of our courier agencies to track your order.


Melbourne, Australia