Shipping Guide

shipping guide | THEPONCER

We at THEPONCER strive to do our best to ensure that the product you ordered reaches you in good condition and in the defined time frame.

Please read this Shipping Guide for some important information related to the delivery of products that you purchase from THEPONCER on our website (theponcer.com.au).

 

SHIPPING ZONE

We currently cater to orders that require delivery within Australia only. All orders are generally shipped from our distribution centres located in Melbourne, within two days of receiving payment.

 

COURIER SERVICES

We work with multiple couriers to provide the most efficient delivery service with the most dependable and quickest service.

Australia Post

Any item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet-enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.

You can use the number to track your order at the Australia Post’s website (http://auspostcom.au/track/) and use the tracking number given. Delivery time varies between 3-8 days depending on whether the address is in metropolitan or internal areas.

Fastway Couriers

For an item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels are dispatched with Fastway on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non-PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by us.

To track an item that is dispatched width Fastway, please visit http://www.fastway.com.au and use the given tracking number.

Allied Express

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

Toll

Parcel with weigh less than 30 kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track your items through the Toll website.

A non-PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by us.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
 

UNDELIVERABLE PACKAGES

In the unlikely event that your parcel is returned to us, we will contact you via email.
 

INACCURATE ADDRESS

If there are any address discrepancies with your order the product is returned us, we will be in touch. A re-delivery cost may be levied for any products that are returned to us.
 

UNSUCCESSFUL DELIVERY ATTEMPT

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, an arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
 

REJECTED BY RECEIVER

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if a parcel has to be resent.
 

TIMELINES

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 4 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days

Please Note:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons.

If you do not receive your item within 10 business days, please contact us via email.

 

PICK UP

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
 

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Orders with no shipment service will be cancelled and refunded automatically.
 
For all queries related to shipping, please write to us at contact@theponcer.com.au.

 

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THEPONCER
+61 423 101 789
contact@theponcer.com.au
Melbourne, Australia